I’ll stop stanning Danny Meyer when he stops making me understand things so clearly. Maybe it’s reading Impro and thinking of everything in terms of the status seesaw, but even in an interview where he covers a bunch of core-Meyer material, I learn something from him every time. If’n you don’t know, Meyer is a … Continue reading Podcast Of The Week: Danny Meyer On Hospitality And Humanity →
Danny Meyer says in Setting the Table, “Business, like life, is all about his you make people feel. It’s that simple and it’s that hard.” Meyer is famous not just for his restaurants, but also for explaining the difference between service and hospitality. Service, he explains, is the technical delivery of a product, while hospitality … Continue reading Water Into Wine? How About A Beetle Into A Beatle? A Danny Meyer Story. →
A few of my most-popular posts to get you started, with a quick explanation of each: Why You Need A Personal Archive And How To Start One. A personal library is not a journal, a second brain, or a library. Starting mine changed my life, relationships, and career. Yes, for the better. This post is … Continue reading New? START HERE →
“You’re not working on your day off, are you?!” “Nope. Just had to get a picture of us here – don’t forget to smile…” Here’s to taking days off and spending time with the people we care about. And then to reflecting on those days off because… We ate dinner at Marta, Danny Meyer and … Continue reading Days Off Make For The Best Work →
Danny Meyer says that “Mistakes are the greatest natural resource on earth.” Mistakes are always occurring. Mistakes are never in short supply. Mistakes can be learned from, and therefore the lessons can be harnessed. Look for the mistakes. There’s gold in them there errors. h/t Danny Meyer’s interview on The Knowledge Project
Two very worth featuring this week. First, Danny Meyer appeared on Masters of Scale to discuss the layoffs in the restaurant industry, how important it is to keep a company for these workers to come back to, and juggling the one-off difficult calls (the pregnant employee whose due date is just after her healthcare coverage … Continue reading Podcast Of The Week: The Difficulty Of Layoffs And Coronavirus As A Vaccine →
Early in his management career, restauranteur Danny Meyer was exposed to a concept he calls the “Salt Shaker Theory.” A mentor taught it to him like this: First, he removed everything from a restaurant table but a salt shaker. Next, he told Meyer to put the salt shaker in the exact center of the table, … Continue reading Salt Shaker Theory →
There’s a classic business rule that says we can only pick two of the following three things: price, quality, and service. We can control the two we pick, but the third one will be set by market preferences. While it’s still a useful model, modern companies have cracked the “2-of-3 rule” wide open. Think about … Continue reading When Fast Casual Disrupts Finance… →
Danny Meyer turned a hot dog stand into a multi-billion dollar company. Literally. The hot dog stand is currently known as Shake Shack. Whatever your feelings on burgers and fast-casual dining may be, Meyer’s awareness that the food was less important than the way you make your customers feel is worth studying in detail. In … Continue reading How Culture Built A Multi-Billion Dollar Hot Dog Stand →