From Punchlines to Baselines: Lessons In Thinking Better (essay)

There’s an old Henry Youngman joke that goes, “how’s your wife?” The punchline (I have to make you wait at least a second) is: “Compared to what?” It may help to borrow Daniel Kahneman’s framework of System 1 and System 2 (from his book, “Thinking Fast and Slow”) to break this down. System 1 is … Continue reading From Punchlines to Baselines: Lessons In Thinking Better (essay)

Movies, Music, and How Great Organizations Market Their Mission (Essay)

What's required to make your organization/ business/job "great" from top to bottom? Soup to nuts - customer service to the c-suite and back again? Let's go to the movies. Here’s a game: What do the following in common? Star Wars, Hamilton and Black Panther? Indiana Jones, Grease and Fifty Shades Freed? Movies, right? Good job. … Continue reading Movies, Music, and How Great Organizations Market Their Mission (Essay)