Your Team Needs More Than Goals. Start With Your Sytems. Here’s How.

In March of 2020 it became clear our customer service model was going to need an update. COVID-19 was here, and while our objectives weren’t out the window, the way we delivered them was directly being challenged. We talked a lot about James Clear’s quote, You don’t rise to the level of your goals. You fall … Continue reading Your Team Needs More Than Goals. Start With Your Sytems. Here’s How.

Podcast Of The Week: Habits And Vulnerability (Part 2)

Brené Brown is back with the second half of her James Clear interview and I’m feeling glad they split this up so I had some extra time to digest each portion.  They talk about why habits need to be small.  How habits apply in organizational settings (and why managers wanting to change their direct reports’ … Continue reading Podcast Of The Week: Habits And Vulnerability (Part 2)

Find Your “This Makes Me Happy” North Star (And Follow It)

People have to want to do something in order to do it. Leadership is helping people uncover why they want to do it. Management is forcing people to do it. Leadership works in the long run, while management works until there’s a revolution (and you definitely don’t want to be on Team Management when the … Continue reading Find Your “This Makes Me Happy” North Star (And Follow It)

You Can’t Always Get What You (Don’t) Want

Sometimes a person can get really hung up on not getting what they want. You try, work, grind, and… peanuts. As the song goes, You can’t always get what you wantBut if you try sometimes, well you just might find,You get what you need The Rolling Stones, “You Can’t Always Get What You Want” But … Continue reading You Can’t Always Get What You (Don’t) Want

Podcast Of The Week: Josh Spector Dissects His Creative Business

I’m a huge fan of Josh Spector’s work. Without being Seth Godin or James Clear, he’s been Godin/Clear-level good for my brain. He recently gave an excellent interview on a new (to me) podcast: Creator Business Show. Spector discusses tricks he’s used to boost his own conversion rates (by tweaking how he frames content), getting … Continue reading Podcast Of The Week: Josh Spector Dissects His Creative Business

Different Meanings For The Same Events

Everybody comes back from vacation and inventories their frustrations and failures, right? Just me? I’m an optimist (or so I tell myself). I’m working on the list of positive things to focus on too. This James Clear quote sums up the backward-looks well: Different meanings can be assigned to the same events. Look for evidence … Continue reading Different Meanings For The Same Events