Podcast Of The Week: Danny Meyer On Hospitality And Humanity

the knowledge project with shane parrish

I'll stop stanning Danny Meyer when he stops making me understand things so clearly. Maybe it's reading Impro and thinking of everything in terms of the status seesaw, but even in an interview where he covers a bunch of core-Meyer material, I learn something from him every time. If'n you don't know, Meyer is a … Continue reading Podcast Of The Week: Danny Meyer On Hospitality And Humanity

Fabulous Work, For the Customer, On Time, With Quality

Patty McCord has this to say about leaders, Their only reason to be there is to do fabulous work on behalf of the customer on time with quality. Let’s break it down real simple: Fabulous work. On behalf of the customer. On-time. With quality. A team or organization that gets these things done makes a … Continue reading Fabulous Work, For the Customer, On Time, With Quality

Why A Dutch Soccer Club Melted Their Championship Trophy

The COVID pandemic blew up a lot of communities. Across Europe in particular, the tradition of gathering to watch your local soccer (football) team play once or twice a week savaged towns and family traditions alike. Games still happened, but in quiet stadiums on a television. And, if your team wins the league and there’s … Continue reading Why A Dutch Soccer Club Melted Their Championship Trophy

Landing That Client When The Confidence Isn’t Quite There Yet

You know that phase where you’re good enough at something that you’re ready to both do it and get paid for it, but you still don’t have the same confident swagger as the people you admire who make it look so easy? Here’s a little trick to help you push through it.  When you’re talking … Continue reading Landing That Client When The Confidence Isn’t Quite There Yet

What The Super League Fiasco Can Teach Creators

Soccer fans the world over had a crazy week debating the Super League. Whether you live for the beautiful game or not, at the core of the story is the idea of artists, patrons, and the ceremony of performance and presentation. Davo from the Men In Blazers podcast put it brilliantly (emphasis added): This is … Continue reading What The Super League Fiasco Can Teach Creators

Emotions Come First, Logic Comes Second

You don’t have to (re)create the logical proof of why you’re right, you just have to create the emotional feeling of it being right. This is why so many smart salespeople start by building rapport. If someone feels like a friend, then whatever they’re offering will (usually) feel less candy-from-a-stranger-y. It’s a move and it … Continue reading Emotions Come First, Logic Comes Second

How To Write A Customer Return Policy (That Doesn’t Suck)

Marketing god Cole Schafer shared Valco’s customer return policy recently and it’s too good not to re-share. But first, let’s talk about why a return policy (and other reactive tactics) matter. Proactively, we go out there and do our best work. Most of the time, everybody is happy. Reactively, we receive feedback- good or bad, … Continue reading How To Write A Customer Return Policy (That Doesn’t Suck)