Do It Logically, But Don’t Forget to Feel It Psychologically

We had been grinding away on work, checking the boxes, crossing the t’s, and trying not to burn out. One of my partners asked me, “How are you feeling? Not about the work, about how this is going? Zoom out with me for a second.” It’s a simple question and it can change an approach.  … Continue reading Do It Logically, But Don’t Forget to Feel It Psychologically

How To Take A Stand (A Sidney Poitier Pep-Talk)

Here’s how you take a stand when the stakes demand it.  The 1967 movie, In the Heat of the Night, is a story about a black detective from Philly who gets unexpectedly thrust into a murder investigation in a southern (and still racist) Mississippi community.  In the original book and the screenplay, there’s a scene … Continue reading How To Take A Stand (A Sidney Poitier Pep-Talk)

Find Your “This Makes Me Happy” North Star (And Follow It)

People have to want to do something in order to do it. Leadership is helping people uncover why they want to do it. Management is forcing people to do it. Leadership works in the long run, while management works until there’s a revolution (and you definitely don’t want to be on Team Management when the … Continue reading Find Your “This Makes Me Happy” North Star (And Follow It)

Differentiate Between Your Average And One-Off Responses

One of the hardest conversations to make clear in service organizations is how to differentiate between average responses and special one-offs. It’s based on the core idea that “to make something for everyone is to make something for no one.” Mastering this logic allows us to go from constantly putting fires out to intentionally putting … Continue reading Differentiate Between Your Average And One-Off Responses

3 Steps To Organize Your Professional New Year’s Resolutions

No doubt we’re all about to have the “New Year’s Resolution” version of our professional commitments this week. It’s time to find out if we’re hitting the proverbial gym or pressing either of the two buttons Ted Lasso swears he never presses (panic OR snooze). There’s an added layer of complexity when we’re doing the … Continue reading 3 Steps To Organize Your Professional New Year’s Resolutions

The Map Is NOT The Territory

When we say, “the map is not the territory,” we’re making a point that a drawing of some location is always a reduction of the "real" location. It’s a simple yet incredibly important distinction because it applies any time we (or someone else) simplify a more complicated domain we'll be traveling in/experiencing. In corporate and … Continue reading The Map Is NOT The Territory

Using Content And Context To Lead A Group Towards A Decision (For Parents And Managers)

If you want to understand the meaning of complexity, get two families with young (opinionated) children together and try to figure out where to go for a dinner. Make sure the decision both satisfies feeding the kids something they like AND provides for the parents to have a chance to chat. And they said nuclear … Continue reading Using Content And Context To Lead A Group Towards A Decision (For Parents And Managers)

Podcast Of The Week: It’s A Wonderful Podcast (And Life)

Pop Culture Happy Hour takes a look at the holiday classic, It’s a Wonderful Life. I’ve already watched it once this year and had my cry, so hearing the whole lot of them go back and forth is delightful. Come for Glen Weldon’s sarcastic panning of the entire movie (it’s brilliant, even if you love … Continue reading Podcast Of The Week: It’s A Wonderful Podcast (And Life)