Visa Founder Dee Hock’s (Short) Leadership Course

Dee Hock, founder of the Visa credit card association, offered this “Ph.d. in leadership- short course”:

Make a short list of all things done to you that you abhorred. 

Don’t do them to others. 

Ever. 

Make another list of things done to you that you loved. 

Do them to others. 

Always. 

Perfect.