Yes, this is a long podcast episode. Yes, you can read the book or listen to the audiobook version in probably 2x the time. Yes, yes, yes this is an excellent overview and review of Voss’ insights and how to tactically apply hostage negotiating skills to life and business. Check out “Everything In Life Is … Continue reading Podcast Of The Week: Everything In Life Is A Negotiation (Voss Meets Jocko)
Two pieces of worthwhile listening this week. For everyone: The master conversational questioner met the master conversational negotiator when Cal Fussman interviewed FBI negotiator and author Chris Voss. There’s plenty to learn from here, and no matter how many times I’ve heard some of these stories they’re still great. More takeaways here. For people in … Continue reading Podcast(s) of the Week: Cal, Voss, Kitces and Durren
Next time you need someone to make a decision, don’t get them to say “yes,” figure out how to make them say, “no.” It shows you respect their agency and allows them to feel in control of their decision. Chris Voss (former hostage negotiator, author of Never Split The Difference) was sitting first class on … Continue reading The Power Of Letting Others Say “No”
I got a bit ahead of myself with writing/scheduling posts this month, seeing as I’ve had a bit going on (like a job change, read about that here). Beyond reading books, and then re-reading them, and then listening to podcasts with their authors – there’s one other thing I love to do to keep good … Continue reading Re-Reading With Osmosis (Colin Chung)
When we have empathy for someone, we aren’t agreeing with them so much as we are demonstrating an understanding of what/why they’re feeling what they are. Not being in agreement while still understanding is a superpower. Someone can be mad at the rain and you can both think that’s pointless but also recognize the disappointment … Continue reading Empathy Isn’t Agreement, It’s Understanding
Chris Voss’ Never Split The Difference was one of those books I finished and then immediately restarted. In the years since I first read it, I’ve gone back to notes and sections multiple times, but for whatever reason, it doesn’t feel like a book I’ll ever go back to reread in full. Sometimes I find, … Continue reading Re-Reading With Podcasts
Seth Godin was asked about re-reading books. He gave an answer involving a fancy, Japanese saw he has. Godin says before you re-read something we should ask – am I treating this as a tool? Or is/was the purpose for discovery?* A tool is something you reuse because it does a job well. A how-to … Continue reading To Re-Read or Not Re-Read (And Why, w/ Seth Godin)
Former FBI hostage negotiator Chris Voss explains how tempting it is to think events unfold like a game of chess. We think, “he said this, we offered that, they countered, etc.” It seems logical, but it’s a dangerous assumption. While clear openings and endgames exist both in hostage negotiations and chess, every move changes the tension on … Continue reading Customer Service Lessons From A Hostage Negotiator
“Never take advice from somebody you wouldn’t trade places with.” Chris Voss, a former lead hostage negotiator for the FBI, used that rule as his filter while climbing the ladder from local cop to a high-ranking Federal job. It’s an extremely useful piece of advice on advice taking. Lots of people are happy to tell us what … Continue reading Never Take Advice From Somebody You Wouldn’t Trade Places With
Negotiations were always an area where if I got a good outcome I’d chalk it up to smarts, and if I got a bad outcome I’d chalk it up to bad luck. I had no internal compass for gauging success, and worse – no strategy. Zero. And then I learned a few things. There were … Continue reading Podcast Of The Week: Sharpen Your Negotiating Chops With Alex Kouts
